BS EN ISO 9000:2005 Quality management systems. Fundamentals and vocabulary

BS EN ISO 9000:2005 Quality management systems. Fundamentals and vocabulary

The BS EN ISO 9000 family of standards is primarily concerned with “quality management”. Everyone may have a slightly different idea as to what “quality” is, but in the standard the definition refers to all those features of a product (or service) which are required by the customer.